BRAND PROTECTION
COUNTERFEIT PRODUCTS
Unfortunately, like many iconic brands, our designs are targeted by criminals who are producing and selling counterfeit products intended to deceive consumers. Several reports have highlighted that trade in counterfeit goods is a major source of income for organized criminal groups. Furthermore, there is often a terrible human cost as counterfeiting is often associated with terrorism, child labor and modern slavery.
In order to fight this illegal trade in counterfeit products and protect consumers, we have established a dedicated Brand Protection Team consisting of lawyers, investigators and anti-counterfeiting specialists who are responsible for combating the production, supply and sale of counterfeit Tommy Hilfiger products worldwide. Our team works closely with customs and law enforcement agencies to disrupt and eliminate the sale of counterfeit products both online and in markets in over 100 countries.
IDENTIFYING COUNTERFEITS
We are reporting websites, social media pages and online marketplace accounts daily that are offering counterfeit Tommy Hilfiger products. We recognize it can be difficult to distinguish between genuine and counterfeit product. Therefore, always be cautious of buying any Tommy Hilfiger product from stores and websites that offer substantial discounts and avoid any products claiming to be factory seconds or overruns.
Based on our experience, we have identified several characteristics of websites that are offering counterfeit product or will fail to deliver the product you ordered:
A. The website may have little to no contact information such as company names, physical or email addresses and telephone numbers.
B. The website will not protect your personal data and credit card information and may not feature HTTPS:// or show a small padlock symbol next to the website address (URL).
C. The website will sometimes mirror an official Tommy Hilfiger website even-though the domain name may not relate to the brand.
Please note that purchasing products from unauthorized retailers is always at your own risk. You will find genuine Tommy Hilfiger product at Tommy.com, Tommy Hilfiger stores or authorized Tommy Hilfiger retailers.
WHAT CAN I DO
If you find an (online) retailer that may be offering counterfeit Tommy Hilfiger products or if you have concerns about the legitimacy of a product that you have purchased, please contact us via our customer service channels and provide as many details as you can (images of the item you purchased, the name and location of the seller and/or the website address, and message headers associated with the email). This will help us to identify the problem and follow up accordingly.
Additionally, identifying and investigating potential scams is handled by law enforcement. We encourage anyone who believes that they have been targeted by a fraudster to contact the Anti-Phishing Working Group at reportphishing@apwg.org and to file a report with the Federal Trade Commission, The Federal Bureau of Investigation Internet Crime Complaint Unit, and/or the Department of Justice. If you are located in Canada, you should contact the appropriate government agency (the RCMP and the Canadian Anti-Fraud Centre) and/or your local law enforcement.
If you responded to a suspicious email, gave personal information or have lost money, please contact your local police department.
We thank you for your vigilance and your assistance in protecting the Tommy Hilfiger brand.