Do you offer free shipping?We offer free UPS Ground Shipping on all orders over $100 and Kids' orders over $75. By becoming a ShopRunner member, you can receive free 2-day shipping and free returns on all eligible orders.
Do you offer expedited shipping?We offer both Overnight and Second Day shipping. All orders must be received and all payments must be cleared by 1:00 PM EST in order to be processed on the same day. Orders placed after 1:00 PM EST, on weekends and/or holidays will arrive within two business days for UPS Overnight Shipping, and three business days for UPS Second Day Shipping.
At this time, fragrance and luggage products are not available for Overnight or Second Day shipping. We also do not offer Overnight or Second Day shipping to Canada, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, or APO/FPO/DPO addresses.
Where do you ship?We ship to all 50 states, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO/DPO addresses, and Canada.
Do you ship internationally?We only ship to Canada outside of the United States.
Do you offer gift boxes?We will carefully pack your item(s) with tissue paper in a premium gift box and secure it with a ribbon for $5.00. Multiple items within a gift order will be presented in one gift box; however some items cannot be placed in a gift box due to size and weight.
If you would like to send gifts to different addresses, please place a separate order for each address.
How much will I be charged for shipping?Shipping costs are based on your chosen method. Total shipping charges will be displayed at checkout before order completion. Visit our Shipping Methods & Charges page for more information.
What is ShopRunner?ShopRunner is a membership-based program that offers unlimited free 2-day shipping and free returns on all eligible items from Tommy.com.
Items that are ShopRunner eligible are indicated by the ShopRunner logo within the product listing. Fragrance and luggage products are not eligible for ShopRunner; however, we do provide complimentary free UPS Ground Shipping on these items. To receive ShopRunner benefits, you must remove any ineligible items indicated in shopping bag. ShopRunner is not available for shipments to Canada.
If you'd like to become a member, or need more information, visit ShopRunner.com .
When will I receive my order?We ship Monday through Friday excluding U.S. federal holidays. Please allow up to two business days processing time in addition to standard delivery time based on your selected shipping method.
Please note, during high volume times such as holidays and special sales, there may be a slight delay in order processing. Your business is important to us, and we'll make every effort to process your order as quickly as possible.
What are the benefits of pre-ordering?Pre-ordering allows our customers to reserve highly-anticipated items in advance. This is particularly useful when limited-release or runway collections are introduced online before inventory becomes available.
How do I pre-order a special style?Styles marked 'Pre-Order Today' are pictured online, along with an estimated arrival date. To ensure you receive this limited-release style before anyone else, simply purchase the merchandise as you usually would on Tommy.com. After your payment is processed, you'll receive an email confirmation with an order number. Once inventory becomes available in our warehouse; you'll be the first to receive it. We'll send you a second confirmation email containing shipping and tracking information so you'll know exactly when to expect your delivery. Please note, product launch dates may be subject to change. Please allow up to 7 business days to receive your pre-ordered items.
Since pre-ordered items are shipped separately, they will not be sent with any other Tommy.com items you may have ordered. If you ordered pre-ordered items with in-stock items, we'll include them all on your order status and shipping confirmation email, but we'll send a separate shipping confirmation email when your pre-ordered item is shipped.
We're unable to process your order until we receive your payment, so please make sure you have sufficient funds available so you can get your pre-ordered items as soon as possible. If you pay by credit card and your payment is declined, we cannot guarantee that your pre-ordered item will be delivered. If you have any issues, please contact us and we'll work to get this resolved.
I'm trying to place an order but it's not going through, why?Check to make sure that all of your items are eligible for shipping to your desired location and verify that your address and payment information are correct. Please note, your shipping address and credit card address must match.
If you're still having trouble, contact us.
Can I change or cancel my order?If you need to cancel your order, we offer a 30-minute grace period upon confirmation. Please note your order will be processed after 30 minutes. Changes and cancellations attempted after this window will not be validated. At this time we are unable to modify an order. To cancel your order, please call us at 1-888-866-6948.
Can I update shipping information after I place an order?
Upon confirmation of your order, you will have 30 minutes to cancel your order. After the 30 minute period has ended, your order will begin processing and cannot be cancelled. We are unable to modify an order. To cancel your order, please call us at 1-888-866-6948.
How do I track my order?As soon as your shipment is confirmed, we'll send you an email containing a tracking number so you can check the delivery status of your order. Please allow up to 48 hours for our carriers to update your information into their system.
To track your order, simply log into My Account on Tommy.com and click on the provided tracking number. From there, you'll automatically be linked to the carrier's page, which will show the status and location of your order.
Please note, to expedite deliveries, items from a single order may be shipped separately. If this happens, you may receive multiple shipment confirmation emails but you will not be charged additionally if your order is divided into separate shipments.
You can also track your shipment by logging into My Account on Tommy.com and clicking on the provided tracking number.
If you've pre-ordered an item, you will receive your order and tracking number via email once the item is available based on its inventory availability.
Do I need to sign for my package?You will only need to sign for a package if your order exceeds $500. If you refuse delivery of an order you placed, it will be returned to our warehouse.
My package arrived damaged, what do I do?If you receive a package that appears to have been tampered with or is damaged, please contact your carrier immediately so that an investigation can proceed. If you need additional support from us after they begin the investigation process, please contact us. We are here to help.
My tracking status shows 'delivered' but I did not receive my package. What do I do?For standard delivery packages shipped via SurePost or USPS Priority Mail, please allow 7 business days before contacting the carrier service to report missing items or to initiate a tracing process.
For packages shipped via UPS Ground, UPS Second Day or UPS Overnight, please Contact Us to initiate a Carrier Claim. UPS claim investigations take approximately 2 - 4 weeks to complete.
Please note, Tommy is not responsible for packages that have been delivered to a specified address and signed for.