HOW DO I RETURN A PRODUCT THAT I BOUGHT AT USA.TOMMY.COM?
Returns must be made within 30 days of your shipment confirmation email. For Canadian orders returns must be made within 40 days of your shipment confirmation email. To process your return, items must be unworn and tags must be attached. Footwear must include the original shoe box in its original condition, without postal labels.
Please note: By using the pre-paid return label, $6 will be deducted from your refund. Items ending in $0.97 are considered final sale and are not eligible for a return or refund.
At this time we are not able to do any exchanges through our Tommy.com store. It will be necessary for us to process your exchange as a refund and you will need to place a new order.
You may also return your products purchased at Tommy.com to any Tommy retail or Company store. To expedite the return, please bring the packing slip to the store. Items purchased at Tommy.com cannot be returned to any Macy’s location.
If PayPal is used as a form of payment, all returned products must be sent by mail. Unfortunately, we cannot accept returns at our Tommy Hilfiger Retail or Company store locations.
Please note: stores will not be able to do any price adjustments.
Methods of Returns
There are three return options for most items.
- Pre-paid Return Shipping (preferred method, available for all orders)
- Standard Return Shipping
- Return to store
Pre-Paid Return Shipping
For convenient returns of products purchased on usa.tommy.com, simply use the pre-paid return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip and enclose it with your merchandise. If you do not include the completed return form we will be unable to process your return. No postage is required.
Once we receive your return, we will issue you a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund. Please allow 7-14 business days to process your return. Your credit card will show the credit in one to two billing cycles.
We do not provide a label for Canadian orders. Any duties, taxes or fees assessed by customs for Canadian orders are the responsibility of the customer. These fees are not reimbursable by Tommy Hilfiger. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded. The amount we will refund upon receipt of the returned product will not include these fees.
Your Original shipping and handling charges are not refundable.
Standard Return Shipping
If you would prefer to use your own shipping method or you do not have the pre-paid address label anymore, please ship your return items to:
9271 Meridian Way
West Chester, OH 45069
Pack merchandise securely in the original product packaging, if possible. All products must be unworn / unused and tags must be attached and items must be returned within 30 days of the shipment confirmation email to ensure proper credit. You will need to complete the form on the reverse side of your packing slip and include it in the return package. Refunds will be made in the same manner as your original form of payment, less adjustments for shipping and handling.
Before sending your return shipment, please remove all extra labels from the outside of the package.
All return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. Four your protection, we recommend that you use a traceable shipping service. Save the shipping receipt with the order tracking number for your records. Only merchandise received by our warehouse can be credited. Keep the Return Order Tracking Number for your return package to monitor delivery status.
Return to Store
We will happily issue a refund for all merchandise in original, unused condition within 30 days of your shipment confirmation email date for US and Canadian orders at any Tommy retail or company store.
No Returns or exchanges will be made on FINAL SALE items.
Please bring the following when returning items to a store:
- The unused item with tags attached
- The packing slip or shipping confirmation e-mail as proof of purchase
Any duties, taxes or fees assessed by customs for Canadian orders are the responsibility of the customer. These fees are not reimbursable by Tommy Hilfiger. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded. The amount we will refund will not include these fees.