Customer Service
Customer Service
Shipping Rates
Standard
$7.95 UPS standard shipping is valid only to the orders first "ship-to" address anywhere in the U.S. and Puerto Rico. If you choose express shipping, additional charges may apply.
Following credit card authorization and verification of information, you will receive your order within approximately 7 to 10 business days (Monday through Friday, not including holidays).
2nd Day
Orders placed with 2nd Day shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 2 business days, pending credit card authorization and verification.
Orders placed with 2nd Day shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 3 business days. 2nd Day Shipping to Rural Routes and remote locations typically arrives within 3 to 4 business days.
Perfumes and colognes are not available for 2nd Day Shipping
Next Day
Orders placed with Next Day shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 1 business day, pending credit card authorization and verification.
Orders placed with Next Day shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 2 business days. Next Day Shipping to Rural Routes and remote locations typically arrives within 2 to 3 business days.
Perfumes and colognes are not available for Next Day Shipping
International Shipping
Tommy Hilfiger USA reserves the right to refuse any order. International orders must have the same bill to and ship to address. We do not ship to Africa. Belgium, France. Germany. Ireland, Netherlands, United Kingdom, Austria, or Spain. All international orders have a shipping fee of $34.95 and the customer is responsible for paying any additional costs including but not limited to customs, duties, and taxes. All sales on international orders are final. Tommy Hilfiger USA will NOT accept any returns or exchanges for international orders. Estimated delivery time is 18-22 days. For all international shipping we use DHL, please click on the following link for more details, www.dhl.com/.
The free standard shipping for orders $125.00 or over does not include sales tax. There is no free shipping for international orders
The first return for each order number will have no cost. Subsequent returns for an individual order may incur shipping and handling charges of $5.95.
Please fill out the reason coder on the back of your prepaid address label explaining the dissatisfaction with your returned merchandise.
You can return a Tommy Hilfiger item purchased at a department store only by bringing it to its original place of purchase. Returns to department stores are subject to that stores return policy.
Tommy Hilfiger does not currently ship to U.S. territories, PO Boxes, or APO / FPO addresses.
Please Note: shoptommy.com is only able to accept items purchased on shoptommy.com.
