Returns must be made within 30 days of your shipment confirmation email. For Canadian orders returns must be made within 40 days of your shipment confirmation email. To process your return, items must be unworn and tags must be attached. Footwear must include the original shoe box in its original condition, without postal labels.
Please Note: By using the pre-paid return label, $6 will be deducted from your refund. Items ending in $0.97 are considered final sale and are not eligible for a return or refund.
At this time we are not able to do any exchanges. It will be necessary for us to process your exchange as a refund and you will need to place a new order.
There are two return options for most items.
For convenient returns of products purchased on usa.tommy.com, simply use the pre-paid return label supplied with your original packing documentation. Complete the form on the reverse side of your packing slip and enclose it with your merchandise. No postage is required.
Once we receive your return, we will issue you a credit in your original form of payment, less adjustments for shipping and handling. By using the prepaid return label, $6 will be deducted from your refund. Please allow 7-14 business days to process your return. Your credit card will show the credit in one to two billing cycles.
Any duties, taxes or fees assessed by customs for Canadian orders are the responsibility of the customer. These fees are not reimbursable by Tommy Hilfiger. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded. The amount we will refund upon receipt of the returned product will not include these fees.
Your Original shipping and handling charges are not refundable.
Please note: Products purchased through usa.tommy.com cannot be returned to any department store, Tommy Hilfiger outlet store or Tommy Hilfiger specialty stores.
If you would prefer to use your own shipping method or you do not have the pre-paid address label anymore, please ship your return items to:
THEC Returns
5385 E. Provident Drive
Cincinnati, OH 45246
Pack merchandise securely in the original product packaging, if possible. All products must be unworn / unused and tags must be attached and items must be returned within 30 days of the shipment confirmation email to ensure proper credit. You will need to complete the form on the reverse side of your packing slip and include it in the return package. Refunds will be made in the same manner as your original form of payment, less adjustments for shipping and handling.
Before sending your return shipment, please remove all extra labels from the outside of the package.
All return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. Four your protection, we recommend that you use a traceable shipping service. Save the shipping receipt with the order tracking number for your records. Only merchandise received by our warehouse can be credited. Keep the Return Order Tracking Number for your return package to monitor delivery status.