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CUSTOMER SERVICE

PRIVACY STATEMENT

PRIVACY STATEMENT

Tommy Hilfiger U.S.A., Inc. ("Hilfiger") is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted this Privacy Statement in order to explain its privacy practices on this web site.

Hilfiger is the sole owner of the information collected on tommy.com. Hilfiger collects personally identifiable information from our users at several different points on the tommy.com, as described below.

Email Newsletters

Users may choose to receive periodic email newsletters from tommy.com that contain special offers and information about the site. Users will only receive these email newsletters if they provide their email addresses explicitly for this purpose, or if they do not opt-out of email newsletter communication during the registration process.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We will use your email address to send your order confirmations and other communication directly pertaining to an order you have placed. Unless you opt-out, we also may use this information to provide you with customer service and to send you information about products and services offered by us or others in which we believe you may be interested.

Surveys or Contests

We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and may include demographic information (such as zip code).

We use this information to notify contest winners. We also may use this information to provide more targeted offers on tommy.com, in emails, and in tommy.com email newsletters.

We use a third party service provider to conduct these surveys or contests; that company is not authorized to use our users' personally identifiable information for any other purpose.

Tell-A-Friend

If you choose to use our referral service to tell a friend about a product on our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Tommy.com will not send additional communication to your friend unless they explicitly opt-in to receive further communications from us.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your stated preferences.

Profile

We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create an aggregated "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties for any other purposes.

Payment Processing

Marketing Service Providers

We use other third parties to provide marketing services on our site. Our email newsletters are sent through a third-party service provider's email servers. When you sign up for email newsletters, we will send you emails via the third party's servers. We also use an outside service to help us understand how our users interact with tommy.com. These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on tommy.com.

Choice/Opt-Out Procedures

When we ask you to provide personally identifiable information for a specific purpose, we give you the opportunity to 'opt-out' of having information used for other purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you should opt-out of receiving our email newsletter.If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us via the information shown below.

Log files

As is true of most Web sites, we gather certain non-personally identifying information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

We use a third-party tracking service to track non-personally identifiable information about visitors to our site in the aggregate, including information about their visitation habits and how they interact with the website. This information will help us improve the performance and relevance of the website for our customers.

Cookies

Like most web sites, we use cookies. A cookie is a small text file that is stored on a user's hard drive. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site during a particular visit. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive after the particular visit ends so that, for example, you would not need to re-enter your user name and password when you next visit the site. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

Clear Gifs (a.k.a. Web Beacons)

We employ a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by informing us what content is effective and to track the effectiveness of our marketing. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers' personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of receiving HTML-based emails or other emails, please send an email to tommyhelp@tommy.com specifying your preferences.

Making Corrections

If your name, email or postal address, or telephone number changes, you may update the relevant information by making the change(s) on our member information page, or by emailing our Customer Support at tommyhelp@tommy.com, or by contacting us by telephone or postal mail using the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We make reasonable efforts to follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send an email to us at tommyhelp@tommy.com.