If you need to cancel your order, we offer a 30-minute grace period upon confirmation. You can cancel your order on your order confirmation email or on your account page. Please note your order will be processed after 30 minutes. Cancellations attempted after this period will not be validated. At this time, we are unable to modify an order.
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After checking out, we’ll send you a confirmation email containing your order number as well as a summary of your purchase.
As soon as your shipment is confirmed, we’ll send you an email containing your tracking number so you can check the delivery status of your order. Please allow up to 48 hours for our carriers to update your information into their system.
To track your order, simply log into My Account on Tommy.com and click on the tracking number provided. From there, you’ll automatically be linked to the carrier’s page, which shows the status and location of your order.
If you’re a guest user, you can check your order status here.
To expedite deliveries, items from a single order may be shipped separately. When this happens, you may receive multiple shipment confirmation emails. Please note that there will be no additional charges if your order is divided into separate shipments.
Through the convenience of pre-ordering, we offer the unique opportunity to reserve highly-anticipated items in advance. This is a special service that is particularly useful when limited-release capsule or runway collections are introduced online before inventory becomes available.
Styles marked ‘Pre-Order Today’ are available for advanced purchase with an expected shipment date. In order to receive the pre-order item, purchase the style as you usually would on Tommy.com. Once your payment is processed, you’ll receive an email confirmation with an order number. Once the style has inventory available, you’ll be the first to receive it. We’ll send you a second email confirmation containing shipping and tracking information so you’ll know exactly when to expect your pre-ordered item(s).
If you have a promo code, simply add an applicable item to your shopping bag and enter the code in the applicable field at checkout. If the code is valid, your discount will be displayed in the shopping bag section of the checkout page.
To ensure you never miss a deal, sign up to be on our email list.
STUDENT, TEACHER AND MILITARY DISCOUNTS
Students, teachers and members of the military are eligible to receive a 15% discount on Tommy.com. Simply confirm your eligibility through our verification partner, SheerID, to receive your discount.
At checkout, locate the discount field and choose which one applies to you. Next, you’ll be asked to complete a two-step verification form. After entering your information in each field, you’ll be prompted to submit verification of your student, teacher or military member status. Once your documentation is verified, you’ll receive a confirmation email that your discount has been approved.
In order to apply the discount, you will receive the confirmation email within minutes of getting verified by Sheer ID. That confirmation email will have a link that will take you back to your shopping cart. When checking out, you will need to click on "apply", then enter your details in the form again exactly the same as you did in order to be approved. Then, you will click on the "click here" in the pop-up box, instead of the "x" to exit out. This should allow you to see the discount applied to your items.
Please note that this discount does not apply to final sale items and select styles, however, it may be combined with other promotions. For more information, visit Sheer ID.
We accept the following payment methods:
Tommy Hilfiger Gift Card & Merchandise Credit
PayPal is an alternate method for purchasing on Tommy.com. It enables an individual with an e-mail address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you are 100% protected against unauthorized payments sent from your account.
If you select PayPal as your payment option, you will continue through the standard checkout process. Here, you will automatically be re-directed to Paypal.com to complete your payment. Your order will not be submitted until you complete the checkout process on the Paypal.com pop-up window. Once this transaction is complete, you will return to Tommy.com. For more information, visit the PayPal Help Center.
We do not accept the following forms of payment:
Credit cards issued from select countries.
Tax and Duties
The appropriate state and local tax rate will be charged on the price of purchased items, and, where required by law, on shipping and handling charges. For purchases made in Canada, duties and taxes incurred are the responsibility of the recipient and are payable at the time of checkout.